pu77's Privacy Policy
This page outlines pu77's full and transparent policy on how your personal information is collected, used, and kept secure.
Important: Please read this privacy policy carefully. By using the pu77 platform, you are considered to have accepted the terms of this policy.
1. Introduction & Scope
pu77 is an online betting and casino platform that serves users in Bangladesh. Protecting your privacy is our highest priority. This privacy policy explains how pu77 (referred to hereinafter as "we", "us", or "the platform") collects, stores, uses, and protects your personal information.
This policy applies to all channels including the pu77 website, mobile version, and other digital services. It takes effect when you create an account on our platform, use any game or betting service, or contact our customer support.
"Personal information" as used in this policy means any information that can directly or indirectly identify you — such as your name, mobile number, email address, transaction details, IP address, or usage history.
2. What Information We Collect
pu77 only collects information that is necessary for providing services, verifying identity, ensuring security, and meeting legal obligations. The types of information we collect are detailed below:
2.1 Registration & Identity Information
The following information is collected from you when creating an account:
- Full name and date of birth (for age verification — to confirm 21+)
- Mobile phone number
- Email address (where applicable)
- Account password (always stored in encrypted form)
2.2 Identity Verification Information (KYC)
We may request identity document information to process withdrawals above a certain amount or to ensure account security. This may include national ID number or other government-issued identity document details.
2.3 Financial & Transaction Information
Payment services on our platform are handled through bKash, Nagad, Rocket, and Upay. The following information is recorded during transactions:
- Mobile wallet number and payment method details
- Deposit and withdrawal amounts and dates
- Transaction reference numbers and status
- Bonus usage and wagering progress records
2.4 Gaming & Activity Information
To improve your gaming experience and ensure responsible gaming, we store game history, betting records, session duration, and win/loss data.
2.5 Technical & Device Information
When you use pu77, certain technical information is collected automatically:
- IP address and geographic location (at country/region level)
- Browser type, version, and operating system
- Device identifier information (device ID)
- Session logs, page visits, and click history
- Information collected through cookies and similar tracking technologies
3. How Your Information Is Used
pu77 uses your personal information for the following legitimate purposes:
3.1 Service Operation & Account Management
- Creating and managing your account
- Verifying login and ensuring security
- Processing deposits, withdrawals, and bonuses
- Tracking gaming history and balance
3.2 Customer Service & Support
When you contact our 24/7 live chat or email support ([email protected]), your information is used to resolve issues. Support conversation records may be retained for quality assurance and training purposes.
3.3 Security & Fraud Prevention
- Detecting unauthorized access and suspicious activity
- Preventing the creation of multiple accounts
- Preventing money laundering and fraudulent transactions
- Ensuring age verification (21+ required)
3.4 Service Improvement
By analyzing your usage patterns, we improve pu77's game lobby, payment process, website functionality, and overall user experience. This analysis is always carried out on an aggregated and anonymized basis.
3.5 Communications & Notifications
We use your contact information to notify you about your account security, transaction confirmations, policy changes, or important service updates.
4. Sharing Information with Third Parties
pu77 never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in certain specific situations:
4.1 Payment Providers
To process financial transactions, we share the necessary payment information with mobile financial service providers such as bKash, Nagad, Rocket, and Upay. These organizations operate under their own privacy and security policies.
4.2 Technology & Service Partners
To operate our platform, we work with various game software providers (such as Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, Microgaming, Ezugi) and technology service partners. Only the information essential to providing the service is shared with these partners.
4.3 Legal Obligations
We may be required to provide necessary information in response to a legal directive, court order, or lawful request from a competent authority. In such cases, we will only disclose information that is legally required.
4.4 Business Transfers
If pu77's business operations undergo any change, merger, or acquisition in the future, your information may be transferred to the newly owning entity. In that case, you will be notified in advance and the protections of this privacy policy will remain in place.
Note: Your personal information is not shared with third parties for any reason other than the situations described above.
5. Cookies & Similar Technologies
pu77 uses cookies and similar technologies to improve your browsing experience. Cookies are small data files stored in your browser.
5.1 Types of Cookies We Use
- Essential cookies: Required to keep login sessions active, for security verification, and for the platform's core functionality. These cannot be disabled.
- Functional cookies: Used to remember your preferred language, game settings, and personalization information.
- Analytics cookies: Used to monitor website usage statistics and improve service quality.
5.2 Cookie Controls
You can disable non-essential cookies through your browser settings. Please note that disabling certain cookies may cause some platform features to not work properly.
6. Data Protection & Security Measures
pu77 uses industry-leading security technologies and practices to protect your personal information:
- SSL Encryption: All data transferred between your browser and our servers is encrypted using SSL (Secure Socket Layer) technology.
- Password Hashing: Your password is never stored directly — it is secured using a one-way cryptographic hashing method.
- Secure Payment Gateway: All financial transactions are processed through secure payment processors.
- Access Controls: Only authorized personnel have access to your information, and they are required to maintain confidentiality.
- Regular Security Reviews: Our system security is regularly tested, and any vulnerabilities identified are resolved immediately.
While we are always committed to ensuring the highest level of security, no data transfer over the internet is completely risk-free. You are therefore advised to stay vigilant about your account security — use a strong password and do not share it with anyone.
7. Your Rights & Choices
You have the following rights regarding your personal information:
7.1 Right to Access Information
You can request at any time to find out what information we have stored about you. We will provide you with the details of that information within a reasonable timeframe.
7.2 Right to Correct Information
If any information in your account is incorrect or incomplete, you can request that it be corrected. Information can be updated through pu77 account settings or via customer support.
7.3 Right to Close Your Account
If you no longer wish to use pu77, you can request to close your account. Even after the account is closed, certain information may be retained for a specified period to meet legal obligations.
7.4 Right to Opt Out of Marketing Communications
If you do not wish to receive promotional messages or communications, you can request to stop them at any time. However, essential service-related communications cannot be stopped.
7.5 Responsible Gaming Tools
We offer various tools to help you stay in control of your gaming experience. Visit our Responsible Gaming page to learn more.
8. Data Retention Period
pu77 retains your personal information only for as long as necessary to fulfill the relevant purpose. Generally:
- All account information is retained while the account is active.
- Financial transaction records are retained for a specified period after account closure to meet legal and audit requirements.
- Cookie and session data is generally short-term and is automatically deleted after a set period.
- Information necessary for fraud prevention and security purposes may be retained for a longer period.
9. Protection of Minors
pu77 provides services only to those aged 21 or older. We do not intentionally collect any personal information from minors.
If we become aware that a user is a minor, their account will be closed immediately and any collected information will be deleted as soon as possible. If you know that a minor is using our services, please notify us at [email protected].
10. International Data Transfers
pu77 may use servers and service infrastructure located in different countries to operate a global service. As a result, your information may be processed or stored outside of Bangladesh.
For such international transfers, we ensure that adequate data protection measures are in place in the destination country or organization, and that the standards of this privacy policy are maintained.
11. Changes to This Policy
pu77 reserves the right to review and update this privacy policy as needed. If any significant changes are made, we will notify you in the following ways:
- By noting the updated date on this page
- By sending a notification to your registered contact, where necessary
- By displaying a notice about significant changes when you access the platform
Continued use of the platform after changes will be understood as your acceptance of the updated policy. You are therefore advised to visit this page regularly.
12. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please feel free to contact us:
Live Chat Support
Available 24/7 — in Bengali and English
Get instant assistance by using the live chat option on the platform.
We will review your request as soon as possible and take the necessary steps. You can also visit our FAQ page to learn more.